Privacy Policy

Privacy Policy

Introduction

Welcome to https://virtual-divorce-mediation.storysurge.net (hereafter referred to as “the Company,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and processing of personal information in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California Consumer Privacy Act (CCPA/CPRA), USA
  • Colorado Privacy Act (CPA), USA
  • Utah Consumer Sales and Service Protection Act (UCPA), USA
  • Connecticut Law on Consumer Data Protection (CTDPA), USA
  • Virginia Consumer Data Protection Act (VCDPA), USA
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

  • Our official website at https://virtual-divorce-mediation.storysurge.net
  • Any applications or services offered through our platform
  • Interactive features and tools on our websites
  • Communications initiated by or with us, such as newsletters, emails, phone calls, and SMS messages

Please note that this policy does not cover third-party platforms, applications, or services accessed through links or integrations on our site. These external entities have their own privacy policies, and we encourage you to review them before using any connected services.

Processing Activities

This Policy outlines the ways in which we process personal data when:

  • You use our applications and services as an authorized user, granting us access to specific information for service delivery.
  • You visit our websites linked to this Privacy Statement, allowing us to track your interactions for improvement and analytics purposes.
  • We communicate with you through various channels, ensuring compliance with applicable data protection laws.

Personal Data Collection

We collect a range of personal information, categorized as follows:

Account Information:

  • User IDs or usernames
  • Registration details (name, email, phone number)
  • Password hashes and security questions

Payment Information:

  • Billing addresses
  • Credit/debit card numbers (encrypted)
  • Payment transaction records

Financial Information:

  • Banking details for direct deposits or withdrawals
  • Financial transaction history (for billing and fraud prevention)

Purchase Information:

  • Order history and details of products/services purchased
  • Shopping preferences and cart data

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs, advertising IDs)
  • Mobile network information

Location Data:

  • GPS coordinates or IP addresses to provide location-based services

Feedback and Reviews:

  • Comments, ratings, and reviews submitted by users

Social Media Information:

  • User profiles and bios from social media platforms (if linked)
  • Interactions with our content on social media

Product Information:

  • Details about products or services you show interest in or purchase
  • Search queries and browsing behavior

We collect this data through various means, including direct user input, automated technologies like cookies, and third-party sources who share information with us based on their respective privacy policies.

Cookies

Our website employs cookies to enhance your experience and provide valuable analytics. Cookies are small text files stored on your device that serve multiple purposes:

  • Strictly Necessary: These ensure core features of our site function, like login sessions and page navigation.
  • Preference: They remember user preferences for a personalized experience.
  • Analytics: Analytics cookies help us understand how visitors engage with our site, enabling us to improve content and performance.

Users can exercise control over non-essential (tracking) cookies through our Cookie Manager, allowing you to customize your cookie settings.

Retention and Deletion

We retain personal data for the duration required by law or for legitimate business purposes. Once the purpose is fulfilled, we securely delete or anonymize the data in accordance with applicable privacy laws. Our retention periods vary based on the type of data and its use:

  • Financial records may be kept for tax and accounting requirements (up to 7 years).
  • User accounts remain active until deactivation by the user or deletion at their request.
  • Analytics data is typically retained for a period of 12-24 months, after which it is aggregated or deleted.

Security Measures

We implement robust security measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of data at rest and in transit using industry-standard protocols.
  • Secure third-party processing partners who adhere to strict privacy standards.
  • Regular security audits and penetration testing to identify and mitigate risks.
  • Access controls ensuring that only authorized personnel can access sensitive data.

Children’s Privacy

We do not intentionally collect or store personal data from children under the age of 18. Our services are designed for adults, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your location and applicable laws, you may have various rights regarding your personal data, including:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: The right to correct or update inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data.
  • Restriction: The right to limit the processing of your personal data in certain circumstances.
  • Portability: The right to receive a copy of your personal data in a structured, commonly used format.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory practices based on certain personal characteristics.

To exercise these rights or file complaints/appeals, please contact our privacy team at your earliest convenience using the contact details provided below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage you to review it regularly for any updates.

Contact Information

For privacy-related inquiries, unsubscribe requests, data subject access requests, or any other questions regarding our privacy practices, please contact us: